![]() Still having issues? Look at the comments right below my answer for another solution. Other wise you may need to go into storage under phone settings then press the menu button, usually the 3 dotted menu button on the top right of the screen and change the USB connection settings there. Once you get in developer options scroll down and look for Enable USB debugging. Some of the common causes include: Missing or corrupted drivers Damaged cables or ports Disabled permission for pictures access Malware infection Locked devices USB preference set to charging or tethering Fixes to Import Pictures in PC In most cases, if your PC recognizes your mobile device, you shouldn’t get too much trouble transferring files. Files: Learn how to upload files and folders to Google. This should then allow you to access the files on the PC.į that still doesn't work then you will need to go to phone settings, scroll down to About Phone, then tap on that, then tap on build number 7 times and it will show the developer options where you need to go back to the settings list to select it. Option 1: Move files with your Google Account Upload files to your Google Account to use them on both your computer and device. Are you on the latest Android Version called 6.0 / Marshmallow? When you plug your phone to your computer via MicroUSB / USB 3 cable you need to drag down from the notification bar / status bar then select the tile called 'USB for charging, Touch for more options' then select 'File transfers' for the Use USB for window dialog.
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